These were fun to do, never knowing quite what we’d get. Having Risteard Copper on board certainly made it more painless than it could have been. Rabo only do savings accounts for businesses, offering them a chance to save in privacy away from their day-to-day current account. The proposition was that because they only do that, they’re specialists at it. We rang the bank’s support line (unknown to their staff) and talked about anything but banking. The idea was to force the line ‘we only do savings’, and have the staff do the work for us.